A little help goes a long way.

Contact us with your order number, the item, and why you are requesting a return or refund. We will check the terms that applied to your purchase and explain the next steps. Sending a request does not automatically approve a refund. Please wait for return instructions before sending an item back.

Use the support form below or email us. Include your order number and the email used at checkout so we can locate the purchase. If you cannot find the order number, give us the approximate purchase date and product name. You can also call the number below.

Check your receipt, order confirmation, and any warranty document supplied with the product. Coverage varies by item, purchase date, condition, and provider. Send us your order number and product details if you need help confirming the warranty you purchased.

Tell us the product, order number, serial number if available, and the problem you are experiencing. We will review the coverage and explain whether the next step is through Baker Tech or the warranty provider. Do not ship an item back until we provide instructions.

Check your order confirmation and shipping emails, including your spam folder. Tracking may not update immediately after a label is created. If you cannot find an update or the shipment is overdue, send your order number so we can check it.

Contact us promptly with the order number and a description of what happened. Keep the item and packaging. Take photos of damage or an incorrect item; we can request those privately by email after receiving your message.

Contact us as soon as possible with your order number and the change you need. Whether we can make a change or cancel depends on the order’s status. A request is not a confirmation of cancellation.

Sign in to Customer Login for your repair account, updates, and signed documents. Online store orders use their order confirmation. The current agreement PDFs on our website may have changed since your service; review the agreement signed for your repair.