Returns & Warranties
Review product-specific return eligibility and warranty information before buying.
Review the product terms
Each product has its own return and warranty terms. Review the product page and checkout terms before payment, including any return window, condition requirements, exclusions, fees, and responsibility for return shipping.
Requesting a return
Contact Baker Tech with your order number, the product, and the reason for your request before shipping an item back. We will explain the applicable terms and next steps. Do not send a device to an address that has not been confirmed for your return.
Warranty assistance
Warranty information identifies the provider, coverage period, and support process for the product. Manufacturer coverage and any Baker Tech coverage are distinct. Contact us if you need help identifying the correct warranty process.
Your files and accounts
Before returning a computer, back up your files and follow the return instructions for removing personal information and account locks. Ask us for guidance if the computer will not start.
Refund updates
Contact us about the status of an approved refund. The time for a refund to appear depends on the original payment method and financial institution.